Message from our President
Elliott Insurance Group is committed to the areas we serve and continue to build strong relationships with our clients and communities.
Our agency is large enough that our companies take us seriously, but still small enough that answering the phone personally when you call us during normal business hours is a top priority. We are proof that modern technology and old fashioned values can go hand-in-hand. Our offices are equipped with the latest technology but we still like to conduct business in person and end conversations with a handshake.
Anyone can say they offer personal service, but what does personal service really mean to EIG? As our valued customer, here is Elliott Insurance Group's pledge to you:
24/7 Service - 24 hours a day, 7 days a week you can speak to a member of the EIG team. Accidents don't always occur 8-5 Monday thru Friday, so we want to make sure we are there for you 24 hours a day, 7 days a week. When you call our office outside of normal business hours you will get an emergency phone number to reach a member of the EIG staff.
Personal Liability Risk Management - Insurance can be confusing, that is why we are trained professionals able to help assess your risk and determine the best, most efficient coverage for you and the things most important to you.
Personal Insurance Review - We don't just write your policy and forget about you. We care about you and want to make sure that as your life is changing your risks are being managed properly. Periodically one of our Insurance Specialists will contact you to check on your family and make sure that your coverages remain adequate.
Claims Advocate - There is no time that you will need us more than when you have a claim. As Insurance Specialists we will make sure that you receive prompt and fair resolution of you claim and that you understand the claim process.
We are real people - When you call any of our offices during normal office hours, you will talk to a real person. We don't like to make calls and spend 10 minutes in the web of number-punching and would not ask you to do it either. Real people managing your risk, that is our specialty.
These are the things we promise you. If you feel that at any time you are not receiving this level of service from a member of the Elliott Insurance Group, please feel free to give me a call. My personal phone number is 913-963-9732.
Sincerely,
Rick Elliott
